Terms of service

These Terms of Service govern your access to and use of gripnova.shop, including all products, content, features, services, and transactions provided by GripNova.

Throughout these Terms, the words “GripNova,” “we,” “us,” and “our” refer to GripNova. The words “you,” “your,” and “customer” refer to any visitor, purchaser, or user of the website.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service and all policies referenced herein.

1. About GripNova

GripNova is an online retailer founded in 2026 and specializing in anti-slip sports socks and related products.

Our business contact information is:

GripNova
12961 15 Ave
Surrey, BC V4A 9S6
Canada

Email: support@gripnova.shop
Phone: +1 (604) 535-1964
Website: gripnova.shop

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement;
  • You are at least the age of majority in your jurisdiction;
  • If you are under the age of majority, you are using the website with the permission and supervision of a parent or legal guardian;
  • The information you provide is accurate, current, and complete.

You may not use our website or products for any unlawful, fraudulent, abusive, or unauthorized purpose.

3. Online Store Terms

You agree not to:

  • Violate any applicable law or regulation;
  • Infringe intellectual-property or privacy rights;
  • Submit false, misleading, or fraudulent information;
  • Transmit malware, viruses, or harmful code;
  • Attempt to interfere with the security or operation of the website;
  • Scrape, copy, reproduce, or exploit website content without authorization;
  • Use the website to harass, threaten, impersonate, or harm another person;
  • Place orders for resale, fraud, payment abuse, or unauthorized commercial activity without our permission.

We may suspend or terminate access when we reasonably believe these Terms have been violated.

4. Product Information

We make reasonable efforts to display product descriptions, photographs, colours, sizes, materials, prices, and specifications accurately.

However:

  • Product colours may vary depending on screen settings and lighting;
  • Measurements may vary slightly due to manufacturing methods;
  • Packaging may be updated without notice;
  • Product details may contain minor typographical or technical errors;
  • Actual products may differ slightly from photographs while retaining substantially similar functions and features.

Please review all product information and sizing details before purchasing.

5. Sports and Performance Disclaimer

GripNova products are designed to support comfort, traction, and everyday athletic use. Individual results and experiences may vary.

Our products:

  • Do not guarantee prevention of falls, slips, injuries, or accidents;
  • Are not medical devices;
  • Are not a substitute for professional medical advice, diagnosis, treatment, protective equipment, or proper athletic training;
  • Must be used according to their intended purpose and care instructions.

Customers are responsible for determining whether a product is suitable for their intended activity, footwear, playing surface, physical condition, and personal needs.

6. Prices and Payment

All prices are displayed in the currency shown at checkout and may change without notice.

Unless otherwise stated:

  • Applicable taxes may be calculated at checkout;
  • International duties, customs fees, import taxes, or local charges may apply;
  • Customers are responsible for ensuring that their payment information is accurate and authorized;
  • Payment must be successfully completed before an order is processed.

We may use third-party payment processors. We do not directly control the processing times, security systems, or approval decisions of those providers.

7. Free Worldwide Shipping

GripNova offers free standard shipping worldwide for eligible orders.

Estimated delivery is generally 7–10 business days after shipment, although delivery times are estimates and are not guaranteed.

Additional details are provided in our Shipping Policy.

8. Orders and Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to cancel, reject, or limit an order for reasons including:

  • Product unavailability;
  • Pricing or listing errors;
  • Suspected fraud or unauthorized payment;
  • Incorrect customer information;
  • Shipping restrictions;
  • Unusual order quantities;
  • Technical problems;
  • Legal or regulatory requirements.

If we cancel an order after payment has been processed, we will refund the applicable amount to the original payment method.

9. Order Information

You are responsible for providing complete and accurate:

  • Name;
  • Shipping address;
  • Billing address;
  • Email address;
  • Telephone number;
  • Payment information.

GripNova is not responsible for delays, failed deliveries, or additional costs caused by inaccurate or incomplete information supplied by the customer.

10. Promotions and Discount Codes

Promotions, discounts, welcome offers, bundles, and coupon codes:

  • May be available for a limited time;
  • May have separate eligibility conditions;
  • May not be combined unless expressly stated;
  • Have no cash value;
  • May be changed or withdrawn before an order is completed;
  • Cannot be applied retroactively after purchase unless approved by us.

We may cancel promotions affected by fraud, technical errors, misuse, or unauthorized distribution.

11. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

GripNova provides eligible customers with a 30-day free return and refund period, subject to the conditions stated in that policy.

12. Intellectual Property

All website materials, including but not limited to:

  • Brand names;
  • Logos;
  • Product photographs;
  • Graphics;
  • Text;
  • Videos;
  • Page designs;
  • Product descriptions;
  • Icons;
  • Software;
  • Layouts and visual elements;

are owned by, licensed to, or lawfully used by GripNova and are protected by applicable intellectual-property laws.

You may use the website only for personal, non-commercial shopping purposes. No content may be reproduced, republished, modified, sold, distributed, or commercially exploited without prior written permission.

13. User Reviews and Submissions

When you submit a review, photograph, comment, suggestion, or other content, you confirm that:

  • You own or have permission to submit the content;
  • The content is truthful and does not violate another person’s rights;
  • The content is not unlawful, defamatory, threatening, obscene, fraudulent, or misleading;
  • The content does not contain malware, spam, or unauthorized advertising.

You grant GripNova a non-exclusive, worldwide, royalty-free right to use, reproduce, adapt, publish, and display submitted content for business and promotional purposes, subject to applicable law.

We may remove or decline content at our discretion.

14. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment processors, analytics providers, social-media platforms, shipping companies, and Shopify applications.

GripNova does not control and is not responsible for third-party websites, policies, availability, content, or services.

Your use of third-party services may be governed by separate terms and privacy policies.

15. Errors and Omissions

We reserve the right to correct errors, inaccuracies, or omissions relating to:

  • Product descriptions;
  • Pricing;
  • Promotions;
  • Availability;
  • Shipping charges;
  • Delivery estimates;
  • Product specifications;
  • Order information.

We may update information or cancel affected orders at any time, including after an order has been submitted, where permitted by law.

16. Prohibited Uses

You may not use the website:

  • For unlawful or fraudulent activities;
  • To infringe intellectual-property rights;
  • To collect personal data without authorization;
  • To transmit malicious software;
  • To interfere with website security;
  • To conduct automated scraping or data extraction;
  • To submit false reviews or impersonate another person;
  • To make unauthorized resale or fraudulent purchases;
  • To violate sanctions, export controls, or trade restrictions.

17. Disclaimer of Warranties

To the maximum extent permitted by law, the website and its content are provided on an “as available” and “as is” basis.

We do not guarantee that:

  • The website will always be uninterrupted or error-free;
  • All website information will be completely free from errors;
  • Products will meet every individual preference or expectation;
  • Delivery will occur by an exact date;
  • The website will be free from all harmful components.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, GripNova will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from:

  • Use or inability to use the website;
  • Product misuse;
  • Delivery delays outside our reasonable control;
  • Third-party services;
  • Loss of data, profit, opportunity, or business;
  • Unauthorized access caused by circumstances beyond our reasonable control.

Where liability cannot be excluded, GripNova’s liability will be limited only to the extent permitted by law.

19. Indemnification

You agree to indemnify and hold harmless GripNova and its service providers from claims, losses, liabilities, damages, and reasonable costs arising from:

  • Your violation of these Terms;
  • Your misuse of the website or products;
  • Your infringement of another person’s rights;
  • False or unlawful content submitted by you.

This provision applies only to the extent permitted by applicable law.

20. Governing Law

These Terms are governed by the laws applicable in the Province of British Columbia and the federal laws of Canada applicable therein, without limiting any mandatory consumer rights available under the laws of the customer’s jurisdiction.

Any dispute will be handled by a court or competent authority with jurisdiction, unless the parties agree to another lawful dispute-resolution process.

21. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary. The remaining provisions will remain in effect.

22. Changes to These Terms

We may revise these Terms periodically.

The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes become effective constitutes acceptance of the revised Terms, where permitted by law.

23. Contact Information

Questions about these Terms may be sent to:

Email: support@gripnova.shop
Phone: +1 (604) 535-1964

Mailing Address:
GripNova
12961 15 Ave
Surrey, BC V4A 9S6
Canada