Refund policy

Thank you for shopping at GripNova. We are committed to providing high-quality anti-slip sports socks and related products, along with a fair and straightforward return experience.

This Return and Refund Policy explains the conditions under which products purchased from gripnova.shop may be returned, exchanged, replaced, or refunded.

1. 30-Day Return Policy

GripNova offers a 30-day free return and refund policy.

You may request a return within 30 calendar days from the date your order is marked as delivered. To qualify for a return, your item must meet the eligibility requirements described in this policy.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To be eligible for a return, the product must:

Be unused, unworn, unwashed, and in its original condition;
Include its original packaging, labels, tags, accessories, and documentation;
Be free from odors, stains, pet hair, damage, or signs of use;
Be accompanied by valid proof of purchase, such as an order number or order confirmation email;
Be returned only after receiving return authorization from GripNova.

For hygiene reasons, socks or other wearable products that have been worn, washed, altered, or removed from sealed hygienic packaging may not be eligible for return unless they are defective, damaged, or incorrect.

3. Free Returns

Eligible returns requested within the 30-day return period are free of charge.

When your return is approved, we will provide return instructions and, where available, a prepaid return shipping label. Customers should not return products without first contacting us and receiving authorization.

Unauthorized returns may be rejected, delayed, or sent back to the customer.

4. How to Request a Return

To begin a return, contact us at:

Email: support@gripnova.shop
Phone: +1 (604) 535-1964

Please include:

Your full name;
Your order number;
The product you wish to return;
The reason for the return;
Photographs or videos if the item is damaged, defective, or incorrect;
Any other information requested by our customer support team.

We will review your request and normally respond within 1–2 business days.

5. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

The product arrived damaged;
The product has a manufacturing defect;
You received the wrong product, size, colour, or quantity;
An item is missing from your package.

To help us resolve the issue, please provide clear photographs of:

The product;
The shipping package;
The shipping label;
The damaged or defective area;
All items received in the shipment.

Depending on the circumstances, we may offer a replacement, exchange, partial refund, or full refund at no additional cost.

Do not discard the product or packaging until we confirm that the matter has been resolved.

6. Non-Returnable Items

Unless required by applicable law, the following items may not be returned:

Products returned more than 30 days after delivery;
Worn, washed, used, altered, or damaged products;
Products without original packaging or proof of purchase;
Items showing signs of misuse or improper care;
Products returned without prior authorization;
Gift cards;
Personalized or customized products;
Clearance or final-sale items clearly marked as non-returnable;
Items that cannot be resold for health or hygiene reasons.

This restriction does not affect claims involving defective, damaged, unsafe, or incorrectly supplied products.

7. Exchanges

We may offer exchanges for eligible products, subject to availability.

The fastest way to obtain a different size, colour, or product is generally to return the original item and place a new order after the return has been approved.

If an exchange is approved and the requested item is unavailable, we may offer:

An alternative product;
Store credit;
A refund to the original payment method.

8. Refund Inspection and Approval

After your return is received, we will inspect it to confirm that it meets the conditions of this policy.

We will notify you by email whether the refund has been approved or declined.

GripNova reserves the right to reduce or decline a refund if:

The product has been used, worn, washed, or damaged;
Parts, packaging, labels, or accessories are missing;
The item was returned outside the approved return period;
The return does not match the approved return request;
The product was damaged due to misuse, neglect, or improper care.

9. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days after refund approval for the transaction to appear in your account. Processing times may vary depending on your bank, card issuer, payment provider, or financial institution.

Original express shipping fees, optional shipping upgrades, duties, taxes, and other non-refundable charges may not be refunded unless the order was defective, damaged, incorrect, or otherwise required by law.

10. Late or Missing Refunds

If you have not received an approved refund:

Check your bank or payment account again;
Contact your credit card company or payment provider;
Contact your bank, as processing times may vary;
Contact us at support@gripnova.shop.

11. Order Cancellations

Orders may only be cancelled before they enter processing or fulfillment.

To request a cancellation, contact us immediately. We cannot guarantee that a cancellation request will be completed once an order has been processed, packed, or shipped.

If the order has already shipped, you may request a return after delivery in accordance with this policy.

12. Refused or Unclaimed Shipments

If an order is refused, remains unclaimed, or is returned because the customer provided an incorrect or incomplete address, any refund may be issued only after the parcel is returned and inspected.

Additional shipping costs caused by an incorrect address, refusal, or failure to collect the parcel may be deducted from the refund unless otherwise required by law.