Shipping policy
This Shipping Policy explains how GripNova processes, ships, and delivers orders placed through gripnova.shop.
1. Free Worldwide Shipping
GripNova provides free standard shipping worldwide for eligible orders placed through our website.
There is no minimum purchase requirement unless a specific promotion or checkout notice states otherwise.
Free shipping applies to standard delivery. Optional express delivery, remote-area surcharges, or special handling services may carry additional charges if offered.
2. Order Processing
Orders are generally processed within 1–3 business days after payment is successfully confirmed.
Orders are not normally processed on:
- Saturdays;
- Sundays;
- Canadian public holidays;
- Days when carriers or fulfillment facilities are closed.
During holidays, promotional periods, product launches, or periods of unusually high demand, processing may take longer.
Processing time is separate from delivery time.
3. Estimated Delivery Time
Standard delivery generally takes approximately 7–10 business days after shipment.
This estimate begins when the order has been dispatched, not when the order is placed.
Delivery estimates are not guarantees. Actual delivery may be affected by:
- Customs inspections;
- Carrier delays;
- Weather conditions;
- Public holidays;
- Remote delivery locations;
- Local postal operations;
- Transportation disruptions;
- Incomplete or incorrect addresses;
- Import restrictions;
- Events beyond our reasonable control.
4. International Shipping
We ship to most countries and regions worldwide.
Certain destinations may be unavailable due to:
- Carrier limitations;
- Legal restrictions;
- Trade sanctions;
- Import regulations;
- Security concerns;
- Service interruptions.
If we cannot ship to your destination, we will contact you and issue a refund for the affected order.
5. Shipping Confirmation and Tracking
When your order is shipped, you may receive a shipping confirmation email containing tracking information.
Tracking updates may take several business days to appear after the shipping label has been created.
Some international or economy shipping services may provide limited tracking after the parcel enters the destination country.
6. Multiple Packages
An order containing multiple products may be shipped in separate packages due to inventory location, packaging requirements, product availability, or fulfillment arrangements.
Packages may arrive on different dates. You will not be charged additional standard shipping fees when an order is divided into multiple shipments.
7. Shipping Address Requirements
Customers are responsible for providing a complete and accurate shipping address at checkout, including:
- Recipient name;
- Street address;
- Apartment, unit, or suite number;
- City;
- Province, state, or region;
- Postal or ZIP code;
- Country;
- Telephone number.
GripNova is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated customer information.
8. Address Changes
Contact us immediately if you need to change your shipping address.
We may be able to update the address before the order is processed. Once an order has been shipped, we cannot guarantee that an address change or redirection will be possible.
Any carrier redirection fees may be the customer’s responsibility.
9. Customs Duties and Import Charges
International orders may be subject to:
- Customs duties;
- Import taxes;
- Brokerage fees;
- Value-added tax;
- Local handling charges;
- Other fees imposed by the destination country.
Unless expressly collected at checkout, these charges are not included in the product price and are the responsibility of the customer.
GripNova does not control customs charges or customs-processing times.
Customers are responsible for confirming that the products they order may be legally imported into their country.
10. Delivery Delays
Although we work with fulfillment and shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur.
A shipment will not normally be considered lost solely because it arrives after the estimated delivery window.
If your tracking information has not updated or your order has not arrived within a reasonable period, contact us at support@gripnova.shop.
We may ask you to:
- Confirm your shipping address;
- Check with household members;
- Check secure delivery areas;
- Contact the local carrier or post office;
- Allow additional time for customs or carrier processing.
11. Lost Packages
If tracking indicates that a package is lost, or if the carrier confirms that it cannot be located, contact us promptly.
After reviewing the available tracking information, we may offer:
- A replacement;
- Store credit;
- A refund;
- Another appropriate resolution.
A refund or replacement may not be available when the package was lost due to an incorrect address provided by the customer or after confirmed delivery to the correct address.
12. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it:
- Verify the shipping address in your order confirmation;
- Check entrances, mailrooms, parcel lockers, and safe locations;
- Ask household members, neighbours, or building staff;
- Contact the delivery carrier;
- Contact GripNova if the parcel remains missing.
We may request written confirmation or documentation before approving a replacement or refund.
13. Damaged Packages
If a package arrives damaged, photograph the external packaging before opening it whenever possible.
Please retain:
- The shipping box or mailer;
- The shipping label;
- All internal packaging;
- The damaged product;
- Any included documents.
Contact support@gripnova.shop with photographs and your order number so we can review the claim.
14. Refused or Unclaimed Packages
Orders that are refused, unclaimed, or not collected may be returned to the sender.
If the parcel is returned, we may issue a refund after inspection. Charges caused by refusal, non-collection, customs rejection, or an incorrect address may be deducted where permitted by law.
15. Delivery Restrictions
We may be unable to deliver to certain:
- PO boxes;
- Military addresses;
- Freight-forwarding addresses;
- Hotels or temporary accommodations;
- Restricted regions;
- Remote areas.
If additional information is required, we will contact you using the email address provided at checkout.
16. Order Cancellations
Cancellation requests must be submitted before the order has been processed or shipped.
Once a parcel has entered fulfillment or transit, cancellation may no longer be possible. You may request a return after delivery under our Return and Refund Policy.
17. Contact Us
For shipping assistance, contact:
GripNova
12961 15 Ave
Surrey, BC V4A 9S6
Canada
Email: support@gripnova.shop
Phone: +1 (604) 535-1964
Website: gripnova.shop