Contact information

GripNova is committed to providing accessible and reliable customer support.

You may contact us regarding:

Product information;
Size and fit questions;
Order status;
Shipping and tracking;
Returns and refunds;
Damaged or incorrect items;
Website concerns;
Privacy requests;
Legal or business inquiries.

Business Information

Business Name: GripNova
Website: gripnova.shop
Year Established: 2026
Business Type: Online retailer of anti-slip sports socks and related products

Mailing Address

GripNova
12961 15 Ave
Surrey, BC V4A 9S6
Canada

Please contact us before mailing or returning any product. Products sent without authorization may not be accepted.

Customer Support Email

support@gripnova.shop

Email is the recommended method for order-related inquiries.

Please include your order number and the email address used at checkout so we can assist you efficiently.

Customer Support Phone

+1 (604) 535-1964

Telephone availability may vary during holidays, weekends, or periods of high customer-service demand.

Customer Service Hours

Monday to Friday: 9:00 AM–6:00 PM Pacific Time
Saturday: 10:00 AM–4:00 PM Pacific Time
Sunday and Canadian public holidays: Closed

Response Time

We generally aim to respond to customer inquiries within 24–48 business hours.

Response times may be longer during:

Major promotions;
Public holidays;
Weekends;
High-volume sales periods;
Unexpected service interruptions.

Sending multiple messages about the same request may delay processing. Please keep the same email subject line when following up.

Order Inquiries

For assistance with an order, include:

Your full name;
Order number;
Email address used at checkout;
Description of the issue;
Relevant photographs or videos;
Preferred resolution, where applicable.

For security reasons, we may request additional information to verify that you are the purchaser.

Return Address

Do not send returns directly to our published business address unless our support team instructs you to do so.

Approved returns may be directed to a designated return facility. The correct address and instructions will be provided after your return request has been reviewed.